Returns & FAQ
Accepted Payment Methods
We accept payments via credit/debit cards, Apply Pay, Google Pay, PayPal, and Shop Pay.
Shipping Policy
Where We Ship
We currently ship to the United States and Canada. We do not offer international shipping at this time.
Made-to-Order-Products
All made-to-order products are printed and produced specifically for you. Once your order is placed, please allow 2–5 business days for your item to be produced before it is shipped.
Shipping charges are calculated per product and will be displayed at checkout.
Once dispatched, estimated delivery times are:
• United States: 3–21 business days
• Canada: 5–23 business days
Once your order has shipped, you will receive a shipping confirmation email.
Limited Edition Drops
Limited edition products are stocked and shipped directly by us within 2-3 business days after the order is placed. These orders are fulfilled separately from our made-to-order products.
Flat rate shipping: $10 USD
Once your order has shipped, you will receive a shipping confirmation email.
Return Policy
All of our products are made-to-order or limited edition and are therefore non-refundable. However, if your order arrives with a quality issue, we will gladly resolve it.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 5 to 10 business days, depending on your bank.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Damaged Items & Quality Issues
If there is a print error or visible quality issue with an item you purchased, we'll replace or refund it. After you’ve received your order, you have 30 days to address any quality issues.
For the fastest resolution, please send an email to customerservice@opendoor.com and include your order number and a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Order Cancellation Policy
The majority of our products are made-to-order. If you wish to cancel or amend your order, please contact us via our contact form or send an email to customerservice@opendoor.com and include your order number. For made-to-order items, you can edit your order at any time before it goes to production, and for limited drop items you can edit your order before it has shipped.
Taxes & Duties
International orders, including Canada, may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.